Refund policy

Last updated: May 14, 2026

Thank you for shopping with MilGadget. This policy explains how returns, refunds, exchanges, cancellations, and defective-product requests are handled. Nothing in this policy limits any mandatory consumer rights that apply to you under your local law.

Contact us before returning an item

Email support@milgadget.com before sending anything back. Include your order number, the email used for the order, the item name, and the reason for the return. We will confirm the return instructions and the correct return address.

EU/EEA right of withdrawal

If you are a consumer in the European Union or European Economic Area buying online, you may have a legal right to withdraw from your purchase within 14 days after receiving the goods, without giving a reason. To use this right, contact us at support@milgadget.com within the withdrawal period.

Unless we agree otherwise or the item is faulty, damaged, or incorrect, you are responsible for the cost of return shipping. We may wait to refund until we have received the returned goods or you have provided evidence that you sent them back, where permitted by law.

General return conditions

Items should be returned unused, undamaged, clean, complete, and in their original packaging where reasonably possible. Please include any accessories, manuals, tags, and packaging supplied with the product.

We may refuse or reduce a refund where an item is returned used, damaged, incomplete, or handled beyond what is necessary to inspect it, except where mandatory law gives you stronger rights.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is defective, damaged in transit, incomplete, or not what you ordered, contact us at support@milgadget.com as soon as possible and include clear photos or video. We will review the issue and offer an appropriate solution, such as replacement, repair, refund, or other remedy where required by law.

EU consumers may have a legal guarantee for goods that are faulty or not as described. This policy does not replace or reduce those rights.

Items that may not be returnable

Some items may not be eligible for return, depending on the product and applicable law. Examples can include personalized or custom-made items, sealed hygiene-sensitive goods once unsealed, digital products, gift cards, and items that cannot be returned for health, safety, or legal reasons. If a product has a special return limitation, we will aim to show it on the product page or during checkout.

Refund timing

Approved refunds are normally issued to the original payment method. Your bank or payment provider may need additional time to post the refund. Where applicable law requires a specific refund deadline, we will follow that deadline.

Order changes and cancellations

Contact us quickly at support@milgadget.com if you need to cancel or change an order. We cannot guarantee changes after an order has been processed, packed, or handed to a supplier or carrier.

Return shipping risk

Use a tracked shipping method for returns where possible. You are responsible for the returned parcel until it reaches the return address, unless applicable law says otherwise.