Policy
Returns, withdrawal and conformity
How to exercise consumer rights.
Effective date: 23 August 2026. This draft is not legal sign-off and must be adapted for every enabled market before checkout is activated.
Trader and withdrawal addressee
14-day withdrawal
Where the EU consumer right of withdrawal applies, you may notify us of your decision within 14 days after you, or a person you nominate, receives the goods. You do not need to give a reason. Statutory exceptions, if relevant to a specific product, must be disclosed before purchase.
How to notify us
Send an unambiguous statement with your order number to support@milgadget.com. You may use, but are not required to use, this model text:
I give notice that I withdraw from the contract for [goods], ordered on [date] and received on [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature only if sent on paper.
A dedicated printable model withdrawal form is available and can be saved as a PDF from the browser print dialog.
Returning goods and return cost
After notice, follow the verified return instructions and return address supplied by MilGadget; do not send goods directly to an unverified supplier address. The allocation and amount of direct return cost is currently UNKNOWN and is a launch-blocking item. It must be disclosed before an order is placed. This storefront must remain disabled until that wording and the return route are approved for every product/market pair.
Condition and reimbursement
You may inspect goods as you would in a shop. Any lawful deduction is limited to diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Reimbursement, including the cost of the least expensive standard delivery offered, is made using the original payment method unless otherwise agreed. We may withhold reimbursement until the goods are received or you provide evidence of return, whichever is earlier, where the law permits.
Damaged, incorrect or non-conforming goods
Contact support as soon as practical with the order number and useful evidence. This request does not impose a seven-day limit or reduce statutory rights. EU consumers have at least a two-year legal guarantee for lack of conformity, subject to the law that applies to the sale. Available remedies and any cost-free return route will be handled through support.
Complaints
Send complaints to support@milgadget.com. The final policy must add the trader's approved complaint process and any mandatory national dispute-resolution information before a market is enabled.